![]() The above problem will not normally occur as Outlook should recreate and repopulate a missing OST file from its IMAP server automatically, however, in the event that it does happen, the fix is relatively simple. ![]() I did all the steps as outlined and I was unable to open Outlook after installation of the 32 bit.exe. The above-written instructions were thoroughly tested and worked exactly as shown here, however, when the EE askerįollowed the process, he struck a strange problem that shouldn't have occurred, so I'm going to describe what to do to quickly resolve the error he encountered in the event that it also happens to someone else. Providing you know those from memory, or made a note of them as suggested in Pre-requisites at the start of this article, then that should be a trivial matter for you to reconfigure. If it doesn't, that's where you may need to re-enter your email accounts and passwords. Outlook "should" retain all of your Email account settings and passwords. Note: You will need to recreate any shortcuts you may have made to opening Outlook (and any other Office 365 apps) that you may have had before, such as on your Desktop, Taskbar, etc. Or any other Office 365 application if you prefer, but I've chosen Outlook for this example because there are a few things I'd like to mention about it. Start button to click on the Outlook icon to fire it up. You will see the following windows as it's installing.ġ3. Microsoft Office 365 will begin to install - Wait until it completely finishes installing. Navigate to where you saved the above OfficeSetup.exe file. Now minimize your web browser (don't close it), and open Windows File Explorer. Save it to your Download folder or any other location where you will remember it's been saved.ġ0. Office-64-bit" to suit which version you want to be installed on your computer or device.Ħ4-bit version I already had installed before, which was giving me problems. ![]() Office - default version (default) under " First, click Other options as shown below.ħ. Click the Drop arrow box that is titled ! > On the next screen, do not click the Install button yet.Ħ. Enter your Office 365 account email address and click theĬontinue with the login process until you have successfully logged into your Microsoft Office account. Step 2 - Reinstall Office 365 in the version that you preferġ. Open your favourite web browser and navigate to:ģ. Restarted your computer, it's time to reinstall Office 365, only this time we're going to make sure the correct version (32-bit or 64-bit) of the software is installed per your needs or preference. Once done, log back into Windows as usual. Restart your Windows 10 computer before continuing. When the following window appears, click the Wait until it has finished uninstalling.ħ. Microsoft Office 365 will now begin to uninstall itself, as shown below. Yes on the UAC prompt to confirm you want to uninstall.Ħ. Microsoft 365 - en-us, and then click the Step 1 - Uninstall your current version of Microsoft Office 365Ĭontrol Panel on your computer (Press your Finally, ensure all Office programs are closed before starting this process.Look here (Microsoft Link) to learn how to make a backup of your Outlook data. Whilst it's unlikely you'll need to use the backup, better to make one and be safe than sorry. Make a backup of all of your Outlook data to a PST file, especially if using IMAP.A record of your email account passwords in case you need them.A copy of Windows 10 - Home / Pro or Education Edition.The process is pretty much exactly the same if you want to swap from a 32-bit installation to a 64-bit install, so it's just as easy either way. In this article, I'll show you all the steps you need to perform to change a 64-bit installation of Microsoft Office 365 to a 32-bit installation without losing any data whatsoever. !UPDATE - Added "What if something goes wrong?" to the bottom of this article on May 10th 2021. Note: This article was written as a result of a cry for help by a valued Experts Exchange member so that it can hopefully help other users with the same questions as this user posed.
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